Privacy policy

Privacy Policy

Last updated: April 2026

Stuff Distribution Pty Ltd (trading as ShakeSphere Australia, "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shakesphere.com.au or make a purchase from us.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Information you provide directly:

  • Name, email address, phone number, and delivery address when placing an order
  • Payment information (processed securely by our payment providers — we do not store your full card details)
  • Communications you send us via email or contact forms
  • Reviews or feedback you submit

Information collected automatically:

  • Device and browser information
  • IP address and approximate location
  • Pages visited, time spent on site, and referral source
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping notifications, and tracking information
  • Respond to your enquiries and provide customer support
  • Send marketing communications if you have opted in (you can unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with our legal obligations
  • Prevent fraud and maintain security

Marketing Communications

If you subscribe to our email list or opt in at checkout, we may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us at australia@shakesphere.com.

We use Klaviyo to manage our email communications. Your data is stored securely in accordance with Klaviyo's privacy policy.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to operate our business, including:

  • Shopify — our ecommerce platform (stores and processes order data)
  • Payment providers — Stripe, Shopify Payments, PayPal, Afterpay (process payments securely)
  • Shipping carriers — Australia Post and courier services (to deliver your orders)
  • Klaviyo — email marketing platform
  • Google and Meta — for advertising and analytics (anonymised data only)

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

We may also disclose your information where required by law or to protect the rights and safety of ShakeSphere Australia or others.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how customers use our site. These include:

  • Essential cookies — required for the website to function (e.g. shopping cart)
  • Analytics cookies — help us understand site usage (Google Analytics)
  • Marketing cookies — used to show you relevant advertising (Meta Pixel, Google Ads)

You can control cookie settings in your browser. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Make a complaint about how we handle your information

To exercise any of these rights, contact us at australia@shakesphere.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update shown above.

Contact

For any privacy-related enquiries: Email: australia@shakesphere.com Business: Stuff Distribution Pty Ltd (trading as ShakeSphere Australia)