I have purchased 8-10 products from Shakesphere and I am happy with them. Recently two of my mini-shaker slide caps broke under what I would call "normal use" e.g. undoing the lid.
I reached out being of the opinion that these particular items were not fit for use. What does that mean? Good question.
They were not fit to represent this companies standards, known colloquially as a rush/error/friday job. This IS one of the true nightmares for any business owner, having a supply chain/production step that you do not have control over. You cant grow without trusting others, but faults can ruin months of positive growth overnight.
I reached out to Nicole and expalined athe above, I was asked for explanation + photos so that pertinent information could be sent to the manufacturing team. I dont want Nicole drowned in customer service expectations but I can say that the compensation offered by Nicole and the team was well in excess of any inconvenience I incurred with the faulty item/s. They most definitely made GOOD!
When things go wrong with a product from a company you like, PLEASE contact the business discretely and give them a chance to shine.
For myself, Shakesphere represents;
Products 5 out of 5, unless they aren't, then its
Values 6 out 5 to try and find a mutally satisfying solution.
Only Disney movie plots offer a better deal than that.
I have purchased 8-10 products from Shakesphere and I am happy with them. Recently two of my mini-shaker slide caps broke under what I would call "normal use" e.g. undoing the lid.
I reached out being of the opinion that these particular items were not fit for use. What does that mean? Good question.
They were not fit to represent this companies standards, known colloquially as a rush/error/friday job. This IS one of the true nightmares for any business owner, having a supply chain/production step that you do not have control over. You cant grow without trusting others, but faults can ruin months of positive growth overnight.
I reached out to Nicole and expalined athe above, I was asked for explanation + photos so that pertinent information could be sent to the manufacturing team. I dont want Nicole drowned in customer service expectations but I can say that the compensation offered by Nicole and the team was well in excess of any inconvenience I incurred with the faulty item/s. They most definitely made GOOD!
When things go wrong with a product from a company you like, PLEASE contact the business discretely and give them a chance to shine.
For myself, Shakesphere represents;
Products 5 out of 5, unless they aren't, then its
Values 6 out 5 to try and find a mutally satisfying solution.
Only Disney movie plots offer a better deal than that.
